Plum Basic Shorts

Refund Policy

Refund Policy of 10 days, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Unfortunately, we cannot accept returns on sale items or gift cards.

To start a return, you can contact us at info@projectpegasus.world. Please note that returns will need to be sent to the seller address.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@projectpegasus.world.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Cancellations:
You may cancel any order before it has been dispatched. Post expiry of the aforementioned period, no cancellation requests shall
be entertained by us

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@projectpegasus.world.

To maintain the quality of your Project Pegasus product, we recommend that you follow the care instructions:

• Do not bleach
• Do not tumble dry
• Iron at a maximum sole-plate temperature of 110°C
• Mild professional dry cleaning in hydrocarbons with KWL
• Dry clean gently
• Dry clean inside out in a net
• Iron inside out with fabric in between